Welcome to our shipments invoicing guide! This manual aims to offer clarity on how we manage, calculate, and send invoices for shipment services. Read on to understand the ins and outs of our billing process to make your experience as smooth as possible.

We operate on a bi-weekly billing cycle for shipment services. Invoices are generated every two weeks, or sooner, if your account reaches a $200 threshold within that period. ehouse holds the right to change the threshold from time to time.

At ehouse you are billed for the creation of the label. This means that if you create labels for orders you end up not shipping, ehouse will still charge you for those labels if you don't cancel them.

If you have not used a shipping label, you can cancel it within 30 days after its creation to get a refund.

Many carriers apply surcharges for specific services, shipments that do not comply with their terms and conditions, remote areas, or fuel, among others. For some carries, some surcharges are already included in the total indicative price of the label, but most of them are excluded.

Keep in mind that these extra charges are applied by the carrier itself and invoiced by ehouse once the carrier shares those surcharges with us. This means that surcharges usually show up on a later invoice than the shipping costs.

Merchants using ehouse fulfillment services will be changed according to their contract. changes will be on top of the shipping costs.

The price of using any of our additional services will be invoiced on top of the shipping costs. These include ehouse insurance and the use of tracking SMS to update your customers. These services are optional.

Applicable taxes are calculated based on current tax laws and added to the final payable amount.

Payments are expected by the due date mentioned on the invoice. Late payments may incur additional fees and could lead to the temporary suspension of services until the outstanding amount is settled.

Manage your subscription, view transaction history, and download invoices through your user account on our platform. For assistance with account management, contact our Customer Support Team.

Refer to our Terms of Service and Cancellation Policy on the website for detailed information about canceling your subscription and eligibility for refunds.

We value your association and are dedicated to ensuring a seamless payment experience. Should you have further questions or need assistance, don’t hesitate to contact our support team.

Email: [email protected]

Live Chat: Available on our website during business hours.

​