Introduction
Welcome to our subscription invoicing guide! This manual aims to offer clarity on how we manage, calculate, and send invoices for monthly subscriptions. Read on to understand the ins and outs of our billing process to make your experience as smooth as possible.
Please note that all our prices are excluding VAT (which is automatically added to your invoices).
Billing Cycle
Your subscription starts the day you pick your plan. From this day onwards, your billing cycle will recur every month, and your chosen subscription services will be auto-renewed.
The billing cycle for monthly subscriptions is 30 days. You will be billed at the beginning of each cycle for the upcoming month's subscription. We will send an invoice via email, which can also be accessed and downloaded from your account dashboard.
Taxes
Applicable taxes are calculated based on current tax laws and added to the final payable amount.
Late Payments
Payments are expected by the due date mentioned on the invoice. Late payments may incur additional fees and could lead to the temporary suspension of services until the outstanding amount is settled.
Account Management & Invoice Access
Manage your subscription, view transaction history, and download invoices through your user account on our platform. For assistance with account management, contact our Customer Support Team.
Cancellation & Refund Policy
Refer to our Terms of Service and Cancellation Policy on the website for detailed information about canceling your subscription and eligibility for refunds.
Customer Support
We value your association and are dedicated to ensuring a seamless payment experience. Should you have further questions or need assistance, don’t hesitate to contact our support team.
Email: [email protected]
Live Chat: Available on our website during business hours.